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Intercultural Communication
Programs Working
Across Cultures Hidden
differences in business practices and other aspects of human behaviour and interaction
can cause considerable friction and lead to a loss in productivity. Multicultural
awareness training can increase your knowledge of the impact of cultural differences
on management practices, communication, motivation, planning and control, negotiation,
sales, marketing, training and improve your client relations with other cultures. Main
Objectives: - Understand the role of
culture in cross-cultural relationships
- Recognise
the impact of stereotypes on relationships
- Gain
insight about our own culture as well as insight into the culture of others
- Recognise
differences in authority, delegation, management habits, etiquette etc. when entering
a new cultural environment
- Identify common types
of cross-cultural misperceptions
- Practise effective
second-language listening and speaking strategies
- Practise
interpretation of nonverbal behaviour across cultures
- Identify
differences in levels of directness, styles of confrontation and definitions of
privacy
- Compare values and preferences of one's
own and contrasting cultures
"Looking
at the Germans with the eyes of a French person helped me to understand my experiences
with the French better." (German participant) <Return
to top> Culture
Focus Programs (Asia, Europe, US) The
InterConnect Culture Focus programs address the nature of working with specific
cultures, including Germany, France, England, the US, China, Korea, India and
Japan. They are designed to optimise mutual understanding and develop best practices
for effective work environment between two or more cultures. Main
Topics Covered: - How we perceive each
other
- Differences and similarities
- Our
different attitudes towards authority, relationships, risk, time and environment
- Our
fundamental differences in basic values, preferences, motivation and social behaviour
- Our
different work methods (meetings, decision-making)
- Possible
misunderstandings and conflicts
- How to improve communication
and cooperation
See an example of the
Focus on China program, Hidden Notions
Behind an Asian Smile, in our resources section.
"Most
useful: large spread of topics, practical exercises to open the mind, presentation
of topics via case studies and self learning." <Return
to top> Working
with Differences We
look at differences in national culture, corporate and professional culture as
well as personality types, in order to understand people better, value the differences
and thus be able to lead, communicate and motivate much more efficiently and effectively. Main
Topics Covered: - Perception
- Cultural
Dimensions
- National and Corporate Culture
- Personal
preferences (MBTI)
- Communication styles
- Conflict
behaviour
- Motivating different people
- Leadership
styles
"Very
interesting program, highlighting problems which are not only culturally related." <Return
to top>
International
Presentation Techniques We
run workshops comprising usually 4-6 participants per trainer, using video and
feedback techniques to maximise the learnings. We have worked with multicultural
teams and include aspects of communication across cultures. (We usually propose
that this workshop is run prior to and in conjunction with the Influencing and
Negotiating workshops). How to get your message across
by catching the interest of your audience and keeping it! The
Standard workshop consists of: - The
5 preparation 'W's
- Structure
- Delivery
- Tips
and models
- Videotaped presentations and feedback
<Return
to top> Influencing
and Negotiation Provide
to employees, who spend a large amount of their time influencing and negotiating
with others, the requisite models, time for reflection and self-awareness, feedback
and practice, to be able to improve and expand on their natural influencing and
negotiating skills. We differentiate between personal development workshops and
influencing within the corporate culture. Focus
on Influence Focus on Influence
is about developing interpersonal skills, reflection and insight, assuming responsibility,
personal commitment, enhancing flexibility and achieving goals together with others.
The program is for individuals who wish to raise their mastery of interpersonal
skills to a higher level, are prepared to subject their own behaviour to critical
examination and are motivated to increase their effectiveness in working with
others. This course is run together with colleagues from The Learning Consortium,
www.learningconsortium.net or
www.learningconsortium.eu. You will learn to
adapt your influencing style to enhance relationships, to increase understanding
and goodwill in order to prepare the ground for mutually beneficial cooperation.
Influencing and Negotiating
within Corporations Increasingly we need
to get people who do not work for us to do things for us that are central to the
success of our own job. Traditional command and control systems are failing -
people need to be influenced to do things, not told. Influence is the process
by which someone gets another person to do something. Whatever influences the
one person does not influence the other. The more we develop flexibility and adapt
our style to meet the preference of the other party, the greater will be our capacity
to influence. <Return
to top> | | | |
Program Benefits
Working
Across Cultures Are
your project and management teams composed of many and varied cultures and backgrounds? -
Minimise conflict, reduce tension, and lower turnover -
Improve communication practices and client relations -
Enhance levels of productivity and profit Culture
Focus Programs Do
you specifically work with colleagues and customers in other countries? -
Reduce tension and conflict caused by cultural differences and misunderstanding -
Set standards for effective cross-cultural work -
Optimise mutual understanding and
working practices Working
with Differences Do
you need to manage teams of not only varying national cultures but also of diverse
personalities and styles? -
Value and leverage differences instead of seeing them as obstacles and difficulties -
Build higher levels of trust and understanding International
Presentation Techniques Do
you regularly present your ideas and sell your proposals to international audiences? -
Deliver effective, powerful presentations in a multicultural setting -
Learn to catch and keep the attention of your audience Influencing
& Negotiation Do
you often need to influence people who do not directly work for you or are part
of a complex matrix organisation? -
Learn to adapt your influencing style to enhance relationships -
Understand the role culture plays in negotiation and learn to communicate effectively
in cross-cultural negotiation environments |
